All UK / Ireland products are sent via one of the following Parcelforce, UKMail, Yodel, DHL, Interlink, Express Freight or TNT UK.
All our products are shipped to international customers using following method:
DHL, Parcelforce or TNT International.
How Much Does Delivery Cost?
The shipping price will depend on the country / location the products are being delivered. Please see table below for example shipping destination prices (per set of 4x wheels). Contact our sales team for prices on alternative destinations.
|Ireland||£20.00||*Alternative Destination||Contact Us|
Import Tax’s & Duties
You the customer are liable for any import taxes and duties which your government and or customs imposes when you purchase products from radi8 wheels which are delivered outside the United Kingdom. If you are unsure of these taxes / duties, please contact your local customs agency in your respective country before ordering goods. Radi8 wheels takes no responsibility whatsoever for these charges.
What if the delivery is attempted and you are out?
All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot. Alternatively, if you work weekdays we can arrange the delivery to go direct to your work address provided we have the full business name and address and a contact telephone number.
Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products, so all postage charges include insurance. If a parcel arrives and the box / packaging appears damaged, please sign for the goods and clearly print “DAMAGED” next to your signature. Then upon opening the parcel, if you find that any product within is damaged please email us, so that we can assess the situation. Please put all items back into the original packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.
Cancellation and returns policy
If you wish to cancel your order:
You can notify us by phone / email before we have dispatched the goods or before an order has reached the preparation stages (i.e: tyres being fitted to alloy wheels).
Where goods have already been despatched to you, by returning goods to us in accordance with clause below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
Any goods for return must be notified to us in writing within 7 working days commencing from the day after receipt. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse.
The rights to return the goods to us as referred to in clause above will not apply in the event that;
- a) the product has been used
- b) the product has been fitted
- c) the product is not returned to us in the same condition as it was sent / received
- d) the product has been manufactured to individual requirements and/or on a special-order basis.
- e) the product has had tyres fitted.
** All Alloy Wheel and Tyre Packages are deemed as special order items **
- f) the product has been sold / passed on to a third party and no longer belongs to the original purchaser.
Any goods that are damaged in transit on return to radi8 wheels due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer / branded packaging to be enclosed.
Every order direct from radi8 wheels will be courier delivered and require a signature upon receipt. Prior to signing for goods, we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged. If your order is being sent to a work address, please ensure that the person signing for the goods on your behalf if not yourself is aware of what needs to be done on the arrival of the delivery. If you inform us of damages or shortfalls after signing for a consignment it makes it very difficult to make a claim from the couriers and some couriers will not accept liability. Claims for damages and shortfalls must be processed within 24 hours of receipt
In the event of an alleged defect with goods fitted and used but still under warranty, the purchaser must return the goods to us for inspection and assessment of the fault. If the defect is deemed a fault covered by warranty and still within the cover period we will pursue the claim with the utmost importance. As outlined above, please contact us prior to making any returns so that we are aware of the return initially and also so we can begin to establish if the fault is one that is covered by the terms of the warranty and ensure that the product is still within the warranty period.