What if the delivery is attempted and you are out?
All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot. Alternatively, if you work weekdays we can arrange the delivery to go direct to your work address provided we have the full business name and address and a contact telephone number.
Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products, so all postage charges include insurance. If a parcel arrives and the box / packaging appears damaged, please sign for the goods and clearly print “DAMAGED” next to your signature. Then upon opening the parcel, if you find that any product within is damaged please email us, so that we can assess the situation. Please put all items back into the original packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.
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